These Terms of Service (“Terms”) govern your use of the ZAINA & Co website and any transactions conducted with us. By accessing this website or purchasing products, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.
SECTION 1 – OVERVIEW
This website is operated by ZAINA & Co. Throughout the site, the terms “we,” “us,” and “our” refer to ZAINA & Co. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of these Terms.
Any new features or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services.
SECTION 2 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence or that you are the age of majority and have given us your consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction. You must not transmit any worms, viruses, or any code of a destructive nature. A breach of these Terms will result in immediate termination of your services.
SECTION 3 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission by us.
SECTION 4 – PRODUCTS AND MADE-TO-ORDER POLICY
All products sold by ZAINA & Co are made to order. As such:
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Production times may vary.
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Minor variations in embroidery color, placement, or size may occur.
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All sales are final except in cases of defective or incorrect items as specified in our Return Policy.
We strive to display product colors and images accurately but cannot guarantee your monitor will display colors precisely.
We reserve the right to discontinue any product at any time and to limit quantities available for purchase.
SECTION 5 – SHIPPING POLICY
We ship exclusively within the contiguous United States. We do not ship to Hawaii, Alaska, U.S. territories, or international destinations.
All shipping times provided are estimates and commence after production is complete. We are not liable for carrier delays or circumstances beyond our control.
Title and risk of loss transfer to you upon delivery of the order to the carrier.
SECTION 6 – ACCURACY OF INFORMATION
We strive to maintain accurate, complete, and current information but are not responsible for inaccuracies or omissions. The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making.
SECTION 7 – MODIFICATIONS TO SERVICES AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any service or product without notice.
We will not be liable for any modification, price change, suspension, or discontinuance of the service.
SECTION 8 – ORDER ACCEPTANCE AND BILLING
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
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Suspected fraud or unauthorized transactions
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Orders exceeding quantity limits
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Errors in product or pricing information
We may attempt to notify you using the email or phone number provided at the time of order.
You agree to provide current, complete, and accurate purchase and account information and to update your details as necessary.
SECTION 9 – RETURNS AND REFUNDS
Due to the custom, made-to-order nature of our products, all sales are final. Returns are only accepted for items that are defective or incorrect.
To request a return for an eligible item, you must contact us within 7 days of delivery at zaina.relations@gmail.com with your order number and photos of the issue. Returned items must be unused and in original packaging. Unauthorized returns will not be accepted.
For more detail, please review our Return Policy.
SECTION 10 – OPTIONAL TOOLS
We may provide access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that such tools are provided “as is” without any warranties. Use of these tools is at your own risk and discretion.
SECTION 11 – THIRD-PARTY LINKS
Certain content, products, and services may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy and do not warrant or assume liability for any third-party materials, products, or services.
SECTION 12 – USER SUBMISSIONS
If you send creative ideas, suggestions, or other materials (“comments”), you agree that we may, at any time, use them without restriction. We are under no obligation to maintain comments in confidence or to compensate you.
You agree that your submissions will not violate any rights of others and will not contain unlawful, abusive, or obscene material.
SECTION 13 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy. Please review it carefully.
SECTION 14 – PROHIBITED USES
You are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit unlawful acts;
(c) to violate any laws;
(d) to infringe upon our intellectual property;
(e) to harass or discriminate;
(f) to submit false information;
(g) to upload malicious code;
(h) to collect personal information of others;
(i) to spam or phish;
(j) for obscene purposes; or
(k) to interfere with the site’s security.
We reserve the right to terminate your use of the site for violating any prohibited uses.
SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
You expressly agree that your use of the service is at your sole risk. The service and all products are provided “as is” and “as available” without warranties, express or implied.
In no case shall ZAINA & Co, its directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, or damages of any kind arising from your use of the service or any products.
Because some jurisdictions do not allow the exclusion or limitation of liability, our liability shall be limited to the maximum extent permitted by law.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless ZAINA & Co and its affiliates, officers, directors, employees, agents, and service providers from any claim or demand arising from your breach of these Terms or violation of any law or rights of a third party.
SECTION 17 – SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be enforced to the fullest extent permitted by law. The unenforceable portion shall be deemed severed, and the remaining provisions remain valid.
SECTION 18 – TERMINATION
These Terms are effective unless terminated by you or us. You may terminate by discontinuing use of the site. We may terminate or suspend access if you fail to comply with any provision of these Terms.
SECTION 19 – ENTIRE AGREEMENT
These Terms and any policies posted constitute the entire agreement between you and ZAINA & Co, superseding prior agreements.
SECTION 20 – GOVERNING LAW
These Terms shall be governed by and construed under the laws of the State of Washington, United States.
SECTION 21 – CHANGES TO TERMS
We reserve the right to update or change these Terms at any time. Your continued use of the site following changes constitutes acceptance.
SECTION 22 – CONTACT INFORMATION
Questions about the Terms should be sent to:
ZAINA & Co
📧 Email: zaina.relations@gmail.com